About

A professional in Customer Experience focusing on improving product and experience design, in order to find innovative ways to shape customers’ experiences and deliver added value to them. With a keen interest in UX research through Quantative and Qualitative methods to inform design decisions, wireframing and prototyping to visualise concepts and iteratively testing and refining designs to optimise usability and accessibility  of the product. 

Furthermore, my past experience in social media strategy, specifically analysing customer behaviour online through social listening  has helped me to  better understand customer insights.

I improve customer experience by combining creativity and data analysis to develop effective content strategies, engage with the audience, and continually optimize social media presence to reach a wider audience. 

Check out my  CV!