Hi,
I'm Gloria Loreto Mayol Kafati

Project Manager, UX Researcher and Social Media Expert

An experienced, trilingual Project Manager who specializes in planning, executing, and overseeing projects to ensure they are completed on time and within budget.

I monitor performance, identify and mitigate risks, and ensure that deliverables are met with quality standards. My passion for fashion and, in particular, product development makes me an ideal candidate for project management within retail and the fashion industry.

My role involves developing comprehensive project plans, coordinating with stakeholders, and managing resources effectively. Additionally, I lead and motivate project teams, fostering collaboration and communication to achieve project goals. My strong organizational and problem-solving skills enable me to navigate challenges and drive successful project outcomes.

Furthermore, I am focused on improving customer experience through innovative quantitative and qualitative research. My organizational skills and eye for perfection allow me to excel in my role in project leadership.

My background in social media strategy, social listening, and customer insights complements my expertise in optimizing customer experience.

Check out my CV! 

Services

The Journey Of My Design Experience

User Experience and Customer Journey Designer

Crafts smooth, user-centric digital path to customer satisfaction.

UX Researcher

Investigates user behaviors and preferences, driving data-driven improvements to enhance the overall user experience.

Social Media Services

Manages online presence, engages the audience, and fosters brand growth through strategic social media content and social listening.

My Portfolio

Take a Look At My Latest Projects

I have been a Project Manager for 2 and a half years. In addition to this, I spent 3 years working in  digital social media agencies in London.

I also obtained a masters degree in Customer Experience and Innovation in 2023,  where I worked with clients such as IKEA and Accenture to place Human Centered Design at the core of business innovation. 

Innovation Hub For Zolando

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Reducing Churn For N26

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Reducing Waste In Fashion

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Improving Customer Joy For Ikea Presentation

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Improving Customer Joy For Ikea Handout

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